Apply best practices to ensure trustworthy conversations.
Trust is traditionally a human-to-human contract. This tradition provides guidance to effective communications through good conversational design.
Be transparent. Clearly communicate your data collection practices, decision-making process, and confidence. Set expectations.
Empower your user by showing flexibility. This includes giving users the opportunity to adjust preferences, select options, and correct their mistakes and inform you of yours.
Be familiar. Give your agent some personality, speak in natural language, and adapt to the user’s speech or writing patterns.
Provide feedback. Provide cues that your agent is actively listening.
Indicate when your agent is thinking or processing.